Returns, Refund and Cancellation Policy

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We operate a returns policy for unwanted and faulty goods. Should you need to return any item to us for any reason please contact us first by telephone or e-mail – info@gleesonbutchers.ie

Changing or cancelling an order

Cancelling your order. You have the right to cancel your order up to the midnight cut-off point on the day before delivery is planned.

How can orders be cancelled?

You can amend your order up to the midnight cut-off point of the day before delivery. After this time we cannot make any amends to your order.

Returning goods

If you have received a product that is faulty in any way you should return it at the time of delivery or contact us on info@gleesonbutchers.ie. Due to the perishable nature of the products unless the product is returned at the time of delivery or faulty we cannot accept returns. The customer will not face any charge for returning faulty goods.

If you are entitled to a refund, we will refund you in the same way as the original payment was made. If you are receiving a refund all points awarded for that purchase will be removed from your loyalty card.

Faulty Goods

As with all our shops and products you should get in touch if you are not happy with the product you received.  You can contact us on info@gleesonbutchers

My Payment Card has changed/expired. How will I receive my refund?

We process all refunds to the original card used when you placed your order. If your card has expired we will send a cheque to cover any refund costs.

When will I receive my refund?

We action all refunds within 24 hours of receiving the goods back but it can take up to 3 working days for the refund to show on you card.

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